Delivery & Returns

Logistics terms

Delivery Information:

Global delivery will be delivered directly Monday to Friday, 09: 00-17: 00, excluding national holidays.

Delivery Time:

International express delivery

China and other countries: Goods received within 7-14 working days after placing an order

Most parts of Europe and the United States: within 5-7 business days after receipt of the order

* Delivery time is for reference only and is calculated on the basis of the order. FINE cannot afford the delay due to customs clearance or payment problems.

* Art and non-conventional items FINE will estimate the corresponding logistics quotation and transportation time according to the situation of the goods. After you complete the order, you will receive an email for confirmation, please contact customer service center about logistics related matters.

Track orders:

After you have completed all the steps for placing your order, you will receive an email confirmation. After we confirm your order and payment details and approve the delivery, we will notify you by another email.

In the unlikely event of a special situation with your order processing, we will explain it to you by email and may ask you for more information.

You will receive periodic emails about your order and order status. You can also check the latest status in "My Account", and you can also check or track the status of your order by using the tracking number on your EMS website.

Delivery times may vary depending on the delivery service. Please check the shipping section for details. Please note that FINE cannot afford the delay due to customs clearance or payment problems.

Please note that if the order has been delivered from the supplier but has not arrived, you must notify us within 30 days. Once 30 days have passed, we will not guarantee a refund for you.

Cancel order:

You can cancel your order at any time before you process the order. However, after the order is processed, the order cannot be canceled, but you can choose to return it.

You can also contact the customer service center, service time: UK Monday to Friday, UK time 09: 30-17: 30. Support all Chinese and English customer service.

Returns:

All items must be returned new, unused and with all FINE and designer garment tags still attached. Returns that do not meet our policy will not be accepted and sent back to the customer.

Unable to accept return service range
Any used goods
The lack of packaging, product manuals, product packaging boxes, warranty cards, etc. affect secondary sales
Any product that causes quality problems due to improper use, storage or maintenance
The item has been invoiced but the invoice has not been returned to FINE
Customized items such as lettering, custom sizes, etc.
Furniture/mattress installed goods
Art and unconventional items without quality problems (watches, jewellery, safes, etc.)

Returns must meet the following return policy:

Clothing

Please take care trying on items as all products must be returned in a new and unused condition with all FINE and designer garment tags still attached. The product must be unworn, unwashed, undamaged and used, with all the labels attached.

Shoes

When trying on shoes, please be mindful not to scratch the soles or mark the shoe box. Returns must also include the dust bag and box, as these are considered part of the product. Please place the shoe box inside another box in order to prevent damage during shipping.

Bags

Please handle light-colored bags carefully if you are still deciding whether you will be keeping the item. Please note that dark items of clothing can transfer dye to light-colored bags.

Underwear and swimwear

When trying on underwear and swimwear, wrap them on the outer layer of your own underwear. We cannot accept worn or smudged returns.

Limited-Edition Products and Books

As these items are highly collectible, please only remove the protective cover and packaging once you are certain that you wish to keep them.

Technology

Technology products should be returned in the original packaging.

Gifts

To arrange a gift return, please contact with FINE customer centre and we will assist you further.

Colors

We have made every effort to display the colors of our products that appear on FINE as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.

Do not remove the extra anti-theft tag. If the anti-theft tag has been removed, we cannot accept the return and refund request.

Please try on carefully and keep the goods you have received and return it in good condition at the time of sign-off. We recommend that you use the original packaging to return. Guaranteed products will not be damaged during delivery. If you do not meet the return policy, we will not be able to accept the return.

As of the date of your receipt, as long as the goods meet the above return policy, you have 14 days to return the goods. If you need a return service, please contact FINE Customer Service.

Once the return has been sent, we will contact you within 30 days to confirm that the partner has accepted the return. FINE will not guarantee a refund after 30 days.

Upon receipt of the return and confirming that the return meets FINE's return policy, the refund will be refunded to the customer in the form of the original payment.

Please note that depending on the bank, the refund may take up to 14 business days to complete.